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lennyuk
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picture freezing

My picture keeps freezing when watching recorded programmes or when rewind a programme and watching it.

The picture is perfect when watching 'live' tv

how do i fix this??
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Re: picture freezing

Hi there lennyuk, 

 

I'd like to start by welcoming you to our community and say that I'm really sorry to hear that your enjoyment of our TiVo® is being hampered by some dodgy recordings. 

 

I've run some testing on your connection, and can see that your TiVo® is reporting that there are some faults with the hard drive, this would explain why only your recordings are being affected. 

 

I'd like to arrange for a technicain to call out and investigate further for you, so I'll send you a private message in order to get things moving with this. Please look to the top right of this page where you'll find a purple envelope icon, click on this and you'll see my message. 

 

Many thanks and apologies once again. 

 

Huw


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