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no picture or sound on my V HD Box , just the channel numbers

my tv has no picture or sound with my V HD Box , it just shows the channel numbers on the box , I have checked the HDMI cable and even used another one, still the same , I have checked the white connection cable and is fitted securely , maybe the box needs replacing ?

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Forum Team (Retired) BenD_H
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Re: no picture or sound on my V HD Box , just the channel numbers

Hi Jbrereton12,


Welcome to the Community and thank you for posting your comment.


I'm sorry to hear that you've not been able to view any TV on the V HD box there in the house.


I've been into the account and connection, I've been running some tests but it looks like they are not reaching any boxes in your home.


Just so i can be sure that you're not being affected by an initial issue, can you please tell me if any of the boxes were turned on during the time of my message here today?


Please stay in touch and get back to me when possible, I'll look forward to helping resolve this for you.


Take care.



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