Welcome to the Community from the Team and I I can see this is the first time here and hope you've had time to check on the boards
Im very sorry to read about the issues on the TV services, I've tested the connection and I can see that there are a few issues in the home regarding some signal levels which aren't as they should be.
I'd like to sort this quickly for you and send out an engineer. I've sent you a 'Private Message', you can find this by clicking on the little blue envelope near the top right of the page.
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