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Virgin box turning TV off every 4 minutes


We had our virgin box installed this morning and now the tv keeps turning itself off every four minutes or so.

We have checked if it is on standby and doesn't seem to be the case.

Is there another setting we have activated to cause this as it wasn't doing it before the box was installed.



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Re: Virgin box turning TV off every 4 minutes

Hi Sophie,

A warm welcome to our community Smiley Happy

I'm sorry to hear that your TV is turning off every few minutes since the TiVo® has been installed.  I'll be happy to help check this out for you.

I have taken a look at your box remotely and all looks fine from here signal wise.  I would like to clarify, is it the TiVo® box itself that's turning off or the TV set?

It's worth checking to see if all leads connecting the TV set to the TiVo® are plugged in securely.  If you can let me know if the issue is still present and if the leads have been checked, that would be super.

Keep me posted, I'm here to help.

Collette Smiley Happy

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