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Virgin Media removed channels and tried to charge us more!

  1. We Phoned Virgin Media Customer Service Today...because the only 3 channels we watch are CBS Channels (Free on Freeview), were removed today.
  2. We cannot get Freeview due to poor TV reception area, so we only renewed our contract a few months ago on the condition we get those channels.  The customer service person apologized and said the only way to get them back is to upgrade to a larger package that will cost us more money!
  3. We are furious as Virgin Media TV is pointless to use now...We will definitely NOT renew our contract and will seek another provider who'll likely be a lot cheaper ....asap!
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Re: Virgin Media removed channels and tried to charge us more!

CBS Reality, Horror Channel, CBS Action, CBS Drama, CBS Reality +1 and Horror Channel +1 were available as a free promotional offer to all customers  throughout April. These have now returned to their respective TV packs, as the broadcaster has a profit share agreement with Virgin where they take a cut of the subscription income from the packs they are on.

Virgin is after all a pay platform, & if broadcasters decide they want to make money out of joining more expensive packs, they will.


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile