• 1
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

V Box HD Freezing

I had Virgin installed a fortnight ago.  No problems with the TiVo box but the V Box HD freezes on a daily basis necessiting turning off and on the power to reset!

Is this normal for the V box?




0 Kudos
  • 7.31K
  • 304
  • 648
Message 2 of 2
Flag for a moderator

Re: V Box HD Freezing

Hi there Beercatz, 

Firstly I'd like to welcome you to the forums and say that I'm so sorry to hear that you keep getting issues with the V box freezing. 

I've run some testing on the set top box, and whilst I can't seen any power level issues, I can see that there has been a few errors logged and that the box has been restarted numerous times, so I'd like to arrange a technicain to call out and investigate further for you. 

I've sent you a private message in order to get things moving with this, so please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message. 

Many thanks and apologies once again. 


The do's and don'ts. Keep the community welcoming for all. Follow the house rules

0 Kudos