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Artfuldodger
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Upgrade ie extra money to the company

Having tried to upgrade my tv package and give vm extra money pcm I was told no I couldnt. Fine ill keep it. Was told I need an engineer to connect an extra box, box is already connected im watching it now then was told engineer would have to come out to check connections, connections are fine im watching it now. Sorry but not paying £40 + to have someone turn up to my house to say why am I here. Oh and I think its disgusting that you cannot actually email a complaint to an internet provider In 2015; really guys; dont bother phoning; lost my custom

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Forum Team
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Re: Upgrade ie extra money to the company

Hi Artfuldodger,

 

Welcome to the community Smiley Happy

 

I'm sorry to hear that your request to upgrade hasn't worked out.  It's not good to hear that you've had this experience.  

 

If you have made a final decision to leave I understand, if you find it in your heart to give us one more try to find a deal that works, give our team a buzz online via: Contact Us Select TV > change my TV Package > Chat Online.  One of our team I'm sure can help work something out.

 

Let me know how you get on, we're here to help if you need us. Smiley Happy


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