Some of my TV channels have stuttering very badly. Not all channels are affected, but the ones that are include Sky Movies as well as Comedy Central, Watch, Dave, Alibi and CBS. There is no disruption in other channels, both higher in the EPG (BBC, ITV, C4,.)
The symptoms are that the audio will break every other second, and the display will freeze, or become blocky, have lines of interference, or seem to smear across the screen. I have attempted rebooting several times with no noticeable change.
I live in Darlington, DL1
Any assistance would be much appreciated.
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I'm really sorry to learn about the problems you've been experiencing with your TV service lately, it's not what we want for you at all!
I've been able to locate your account and run some tests on the set top box from our end, we're seeing problems being detected and I'd like to arrange for a member of the team to come and take a closer look if you're available?
I've sent you information regarding this in a private message, you can view the message by clicking the red envelope on the top left of this page.
Sorry again for the inconvenience this has caused, we're looking forward to getting this sorted.