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Emayb
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Tv keeps freezing cutting out and restarting

Hi, for the last few days now I haven't been able to watch a tv programme because it just won't stay on for long, it freezes up, goes off with a blank screen, tv box restarts and then says if this continues to call virgin 150 from your virgin phone ? Just wondered what's happening and how long it will go on for? Cables aren't lose and I have turned the box off and then back on again to no avail
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Forum Team (Retired) BenD_H
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Re: Tv keeps freezing cutting out and restarting

Good afternoon and thank you for coming in Emayb Smiley Happy

 

I would like to help and apologise for the recent issues on the TV services.

 

I have been into the account and it is clear to see an array of issues expanding from TV services to the broadband services that exist in the home.

 

At this stage, with no outages present, an engineer would be the best call right now. If you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope Smiley Happy

 

Speak to you soon and welcome into the Community Smiley Happy 

Ben


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