i recently cancelled my tv package with virgin and after I did someone foned me from virgin making me offer saying I could that if I kept it I could have free tv package but could'nt talk to him at time so asked the man to fone me back but he didn't i keep calling them back and all I keep getting is someone will call you back
Thank you for coming in and posting again, welcome to the Community
I can see you've been contacted by us from your message, did they say what department they called from?
I'm not able to discuss account information here but it would seem that this would have been a deal for you to stay. I would give us another call on 150/ 0345 454 1111 and ask to see what's been mentioned on the account. If you don't wish to call in, you can always have a go chatting with our WebChat team