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TV on Demand

For the past 2 months I've been unable to access on demand. It says it's currently unavailable and to check local area status.

I've also tried resetting several times but nothing changes. Can you suggest a fix for this or send an engineer?
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Re: TV on Demand

Hi there joshuaant, 

I'm really sorry to hear that you've been unable to watch on demand for some time. I've done some checks on your account and can see that there are some issues with the signal levels feeding the set top box, and this is more than likely the cause of the issues that you're seeing. 

So I'd like to arrange for someone to call out and take a closer look at things for you. I've sent you a private message in order to get things moving, please look to the top right of this page where you'll see a purple envelope icon, click on that and you'll see my message. 

Many thanks and apologies once more. 


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