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Subtitles - Is there a problem?

When using subtitles I frequently find that lines of text are missing or are overwritten with text remaining on screen after being said. Is this a fault with the signal or poor subtitling? It occurs on a wide variety of channels - am watching Criminal Minds on Sky Living HD at the moment and it's happening again!

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Re: Subtitles - Is there a problem?

Hi Lima6,


Thanks for coming by Smiley Happy


I'm sorry to hear that the subtitles aren't displaying properly.  I'll be happy to check this out for you.


I have had a look in the office and they seem to be working ok at the moment.  I tested on the channels you mentioned you were affected by.


I have carried out some checks with the box remotely and there is a detectable signal issue which can impact on this.  I will arrange for an engineer to call out and get this sorted for you.


All the details will be in a private message I'll send to you now.  (Look for the envelope icon above)



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