Menu
Reply
  • 9
  • 1
  • 4
Lima6
Tuning in
107 Views
Message 1 of 2
Flag for a moderator

Subtitles - Is there a problem?

When using subtitles I frequently find that lines of text are missing or are overwritten with text remaining on screen after being said. Is this a fault with the signal or poor subtitling? It occurs on a wide variety of channels - am watching Criminal Minds on Sky Living HD at the moment and it's happening again!

0 Kudos
  • 7.22K
  • 281
  • 547
Forum Team
Forum Team
75 Views
Message 2 of 2
Flag for a moderator

Re: Subtitles - Is there a problem?

Hi Lima6,

 

Thanks for coming by Smiley Happy

 

I'm sorry to hear that the subtitles aren't displaying properly.  I'll be happy to check this out for you.

 

I have had a look in the office and they seem to be working ok at the moment.  I tested on the channels you mentioned you were affected by.

 

I have carried out some checks with the box remotely and there is a detectable signal issue which can impact on this.  I will arrange for an engineer to call out and get this sorted for you.

 

All the details will be in a private message I'll send to you now.  (Look for the envelope icon above)

 

 


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos