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lovedgps
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Some TV channels are stuttering

Some of my TV channels have stuttering very badly since the outage on Monday. Not all channels are affected, but the ones that are include most of the factual channels (Quest, Discovery, History, etc.) as well as Comedy Central, Watch, Dave, Alibi and CBS. There is no disruption in other channels, both higher in the EPG (BBC, ITV, C4, Sky, etc.) as well as lower in the EPG (the sports channels are all fine, as is Film4).

 

The symptoms are that the audio will break every other second, and the display will freeze, or become blocky, have lines of interference, or seem to smear across the screen. I have attempted rebooting several times with no noticeable change.

 

Any assistance would be much appreciated.

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Re: Some TV channels are stuttering

Hi lovedgps

 

Welcome to the Community, I'm so sorry to learn about the problems you've been experiencing with your TV service lately. 

 

I've not been able to locate your account to take a closer look at this from our end for you unfortunately. So I can take a closer look at this, would you be able to respond to the private message I've sent with the requested information? You can view the message by clicking the red envelope on the top left of this page.

 

Look forward to hearing from you and getting to the bottom of this issue

Craig


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