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Slow over charged annoyed

I've recently had virgin fitted when I signed up I wasn't told my first month payment would be a double payment or that I was paying an activation fee. Not only this but since having it fitted my box has been soooooo slow taking up to 30 seconds to load things like my shows and guide this is time with no picture at all it also just jumps round when your watching something if you have paused and restart it jumps to where the program is now. I'm so annoyed
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Forum Team (Retired) BenD_H
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Re: Slow over charged annoyed

Hi Grimgal, 


Thank you for your message and welcome into the Community Smiley Happy


I am sorry that the first bill wasn't made aware to you, depending on the date you started this would be pro-rata for the first month plus a month. I've not been able to locate the account and would require some further information and security information to verify the account before I can help you more.

If you can have a little look inside your Inbox, you'll see I've sent you a Private Message. You can find this at the top right of the page, purple envelope.

Speak to you soon.

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