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Set top box changes channels, turning mute on by itself

My Samsung virgin box is changing channels, turning mute On by its self. I've google it and it says it's energy saving bulbs but I don't use them. I've turned box off at socket left it an HR in turned . I've changed batteries in remote tried my mums remote

And it still choosing it's own channels to watch

I hadn't changed anything and only thing with it is ps3 which is unplugged and have always been together 

Please help

Thank you

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Re: Set top box changes channels

Hi megand04,

A warm welcome tot he community Smiley Happy

This does sound like a odd issue to have.  I'll be happy to help look into this for you.

I have had a look at your box remotely and all looks fine signal wise.  I'd like to check this further for you, I will send you a private message.   Look for the envelope icon above.

Collette. Smiley Happy

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