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Remotes not working

Is anyone else having an issue with remotes? My remote for my virgin box decided not to work today. Reset it like ten times, changed batteries etc. Called virgin and they have ordered me a new one. After I called, I tried resetting once more and suddenly it worked for me... I still have a new remote coming, as I am worried it will stop working again, but anyone else had that issue? 


Lso, strange observation, but the number display on the front if the box did not show '2' they looked like a's. 

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