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Remote Control Faulty

My remote control for v+ HD box is intermittently faulty, can I order a new one through here, or do I need to phone 150 to order a replacement?

I've replaced the batteries with freshly charged rechargeable ones, but that hasn't made any difference, only seems to work if I give it a couple of taps on the coffee table Smiley Happy

I'm in work at the moment, so would need to phone in the evening, when lines always seem to be busy! 

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Forum Team (Retired) BenD_H
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Re: Remote Control Faulty

Hi ChristianPlatts Smiley Happy 


It's great to welcome in a new face, and it's nice to make your acquaintance. 


The remotes over time have a bit of a hard life, the kids like to play with it and sometimes the pet thinks it's their favourite toy. Although we're unable to order one for you over here, our friends in Customer Care can help on 150/ 0345 454 1111 :0


Keep in touch and I'm sorry that the lines can sometimes be a bit busy.



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