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Recordings showing as viewed

I went away last weekend and set some recordings but when I came to watch them, the viewed hope you enjoyed it box came up. I tried changing the start time manually but the same thing happened. I ended up deleting them and the time available increased, so something was recorded but I couldn't watch it. Any ideas? It's a v box not ti vo.
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Re: Recordings showing as viewed

Hey Jack4


Welcome to the Community, I'm really sorry to learn about the problems you've been experiencing with your recordings lately. 


I've been able to locate your account and run some tests on the set top box from our end for you, we're seeing some errors being detected with the set top box. 


As a result, if you're still experiencing this problem I'd like to arrange for an engineer to take a closer look. I've sent you information regarding this in a private message, you can view the message by clicking the red envelope on the top left of this page.


Sorry again for the inconvenience 



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