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Promised voucher and none - after i signed

i wish to make a complaint.  since signing up with Virgin i have had NOTHING but problems.. really wished id stayed with Sky.  one of my complaints is that i sign up to the big deal and then the week of installation was told i couldnt have the phone line. i said virgin that i will canel then because i wanted to take advantage of the £100 voucher offer ( need a new hover) the virgin and engineer asured my that they would honor this because this was out of my hand... surprise surprise i have been chasing my vouchers and i received a email today saying because i am signed up for a low package this is not available to me!!!!!!  i have a number of complaints to Virgin and i now really want to come out of my contract and go back to sky Smiley Sad

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