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Problems with Tivo

Hi all,

Firstly thanks for taking the time to read this post.

I joined VM in September 2016 and I totally regret it nowSmiley Sad it just seems to be problem after problem with services & trying to get any help over the telephone is like pulling teeth, CS say one thing and document something totally different. Any way this is my problem:

Over the past 6-8 weeks picture has been a little jumpy (breaking up sometimes) and now over the last weeks I can only watch live TV. I can't get on demand / catch up (error W03) and cant record any other programs while watching live TV (not showing any service outages / issues like this in the area)

Called CS & they couldn't get an engineer out for some time so they are sending me a new Tivo box which sounds reasonable but the problem doesn't appear to be a Box issue as NONE of my boxes are working lol.....(If it was only one I could see the logic but more than 1???)

  • Should the AGC signal be 0% ????
  • I have reset & cleared all my boxes (didnt make any difference but lost all my recordings obviouslySmiley Sad )
  • tried turning off - unplugging etc ......a million times

what should a normal diagnostic screen on the tivo look like?

Thanks to anyone who repliesSmiley Happy




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Re: Problems with Tivo

Hello t35,


Thanks for posting on the community and I'm sorry to learn about the problems you've been experiencing.


I would certainly like to look into this further but I'll just need to access your account so could you send me a private message with the address/telephone number and the full name on the account so I can get this looked into.


You'll be able to send me these details by clicking on my name and selecting 'Send me a message' on the right.


Looking forward to hearing from you.

Forum Team

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