• 10
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Pixilation, clicking sounds, channels not working

Have a virgin TiVo box and some of our channels cannot be watched as they break up and make a terrible clicking sound.

Some channels not working at all - get a message saying "there is a problem with the signal in this channel. If this keeps happening, call us on ........"

Have tried moving TV closer to incoming connection and have just run a test online that says nothing wrong with our signal.

Terrible when you're paying for channels you can't watch or records.




0 Kudos
  • 7.22K
  • 280
  • 546
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: Pixilation, clicking sounds, channels not working

Hi Linedmum,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're getting pixelated picture and box running on the noisy side.  I'll be happy to help get this sorted for you.

I have carried out some checks with your box remotely and there are signal issues that need fixing by an engineer.  I will get this arranged for you and send the details in a private message.

Look for the envelope icon above Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out

0 Kudos