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buzzrodwell
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Pixelating freezing and jumping

Hello. Sorry I don't know if this is old hat but we are getting quite a lot of pixelating, freezing for a few seconds and jumping, both on recordings and live (the recordings, of course, were from live!). I've just tried the online test thingy and switched our Tivo off and on again so it might have cured it though I did this a few weeks back and no change. It happens a few times every evening.

Everything seems slow to respond as well, which is probably not related to this, but the pixelation, freezing and then jumping is tending to spoil viewing.

Any advice most welcome! Thanks.

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Re: Pixelating freezing and jumping

Hi buzzrodwell,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your TiVo®.

 

I've run some diagnostics on your equipment and I can see an issue with the input signal that's likely causing the pixilation.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.

 

Speak soon Smiley Very Happy

 

Josh


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