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Picture Freezing / Quality Issues

The quality of the picture we receive seems to be getting worse and worse.

When watching a live program it put blurred lines across the screen or in places, sometimes happens for 5 minutes and then will be fine for a hour.

Looks like parts of the picture drag to the next shot causing funny streaks across the shot.

Tried to watch 2 recorded programs today and they are unwatchable due to the picture being blurred and fuzzy and jumpy sound.

Some other recorded programs have only had 5 minutes before it stopped recording, when it has been on a series link.

What are the issues and how can they be resolved?


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Re: Picture Freezing / Quality Issues

Hi walkster101,


Welcome to the Community!


Sorry to hear you're having trouble with your picture.


I've run a diagnostic on your box and I can see an issue with the input single that's likely causing the pixilation. I'd Like to send a technician to adjust these levels  and get your picture back to the way it should be!


I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.


Look forward to hearing from you! Smiley Very Happy



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