I wanted to pop by and see how things are today with the pin function. I hope all is working ok for you, if it isn't try the following steps:
* Reboot the box to refresh things over (If not tried already). This can fix most issues.
* If a reboot hasn't fixed this, try a service connection. This will ensure the box is all up to date. To do this follow: HOME > HELP & SETTINGS > SETTINGS > NETWORK > CONNECT TO MY VIRGIN MEDIA SERVICE NOW.
This process will take usually a few minutes but can take longer. If you have tried this out and you still can't enter the pin number afterwards, let me know and I can help further.
Keep me posted, I'm here to help if you need me.
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