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On demand unavailable 6117

Hi there

On demand unavailable error 6117 keeps on coming up when watching an HD movie we've paid for. It will restart for approx 5 minutes or less before stopping and the error message coming back up.  We've tried switching things off and on and waiting half an hour to try again but no luck it keeps on happening.  

Anything else we can do?

P.S. It also took several attempts to try and log in to our online account.  Once you enter the right into and click I'm not a robot it takes you back to signing in.  Tried at least 10 times before I could get in.  

Not a relaxing Sunday evening Smiley Sad

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Re: On demand unavailable 6117

Hi vivienmeducks,


A warm welcome to the community Smiley Happy


I'm sorry to hear that your Sunday evening wasn't a more relaxing one.  I will be happy to check this out for you.  


I have carried out some checks and there's no signal/power level problems present.  Network wise all is look fine there too.


How are things looking today?  IF you're still getting this error when ordering anything from On Demand let me know and I can help further.


Collette. Smiley Happy

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