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On Demand and Catch Up unavailable

On Demand and Catch Up have been unavailable for days now. I've tried all of the standard things to get the service available again, but nothing has been successful. What's the next step?

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Message 2 of 3
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Re: On Demand and Catch Up unavailable

Have you checked the service status checker for faults in your area?

If nothing's showing there, the next step would be to call CS and get them to check things over immediately - or wait a couple of days for a forum-CS to get back to you.

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Re: On Demand and Catch Up unavailable

Hi SeanJB,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're having trouble accessing On Demand right now.  I'd like to help check this out for you.

I have had a look at your boxes remotely and all is looking great signal wise.  I'd like to know more about the fault you're experiencing, if you can please get back to me with the following information:

* Do you get an error message along with a code to quote?

* Does this affect all of the boxes or just the one?  If just the one can you please specify which one?

* Is it affecting all of the On Demand features, or does this affect on certain areas?

If you can please keep me posted, I'm here to help.

Collette Smiley Happy


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