• 3
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

New tv box

We've just had a new tv box installed in my daughters room. As soon as the engineer left we discovered that when my son switches his tv box off in his room the box in my daughters room stops working? I can't get through to virgin on phone as lines are down. Any help?😔

0 Kudos
  • 4.95K
  • 146
  • 282
Forum Team (Retired) BenD_H
Forum Team (Retired)
Message 2 of 2
Flag for a moderator

Re: New tv box

Howdy MaryGee,


I hope you are well and welcome back to the Community Smiley Happy


I am sorry to hear about the recent interruptions on the Tv, it is an interesting one. I have looked into the TV services and one of the boxes has some power levels that need adjusting. This would require an engineer to help adjust this and bring this back to a normal operation.

If you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope Smiley Happy


All the best and get abck to me Smiley Happy



Who's who? Find out more about our community members. Good folk to know

0 Kudos