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Netfix restarts my tivo box!

i play a title picture plays for 1 min freezes then restets tivo box

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Re: Netfix restarts my tivo box!

Hi JDLR007


I'm massively sorry to learn about the problems you're experiencing with your TV service at the moment, I've been able to run some tests on this from our end for you.


We're not detecting any issues at the moment, are you able to access / use any other apps on the set top box? 


Are you able to try the following steps and let me know how you get on too? Man Happy


  1. Press Home on your TiVo remote
  2. Select Help & Settings.
  3. Choose Settings.
  4. Select Network.
  5. Choose Connect to the Virgin Media Service now.

After that, if you're still experiencing the problem get in touch, so I can continue to escalate this for you.


Look forward to hearing from you


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