• 9
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Multiroom in 2nd Bedroom not working

We have multiroom in 2 bedrooms and one does not allow us to select all the channels they are greyed as though you cant select them How do I get these back on?

0 Kudos
  • 7.31K
  • 304
  • 648
Message 2 of 2
Flag for a moderator

Re: Multiroom in 2nd Bedroom not working

Hi there joysaunders, 


I'm really sorry to hear that one of your additional set top boxes is showing an issue with missing channels at the moment. 


I've done some checks and have sent some signals down in order to refresh the set top box, which may fix this issue. It can take up to 24 hours for these signals to reach the set top box, though the majority of the time, this is much faster.  I can however see that we are aware of a network fault within the area which is affecting some signals coming down the line. Our Network engineers are now working on this, an have given us the estimated fix time of 9:30am  on August 4th. The reference for this fault is F003818754. 


Apologies again for any inconvenience cause, and please let me know if the signals I sent clear the fault. 





The do's and don'ts. Keep the community welcoming for all. Follow the house rules

0 Kudos