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Message 1 of 3
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Loss of catchup etc

I seem to be continuously loosing connection to catch up, on demand and apps.
Also when playing back recorded HD programmes the picture gets pixelated and jumpy.
Any help with these issues greatly welcomed.
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Message 2 of 3
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Re: Loss of catchup etc

Sounds like you have signal level issues. Customer services ops can check these remotely & send out engineers if required. Give 150 a call if you have a Virgin phone (Landline or mobile), otherwise a standard rate call to 0345 454 1111 will get you in touch. You can also wait for a response from the Forum Team here, but you may be waiting a few days.




Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


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Forum Team (Retired) BenD_H
Forum Team (Retired)
Message 3 of 3
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Re: Loss of catchup etc

Hi Skidz,


Cheers for popping in for the first time and posting your comment Smiley Happy


I'm sorry to learn that you've lost Catch up and it's pixelated.


I've seen that you'r input levels on the TiVo aren't working as they should and I'd like to arrange an engineer.  


I've sent you a 'Private Message', you can find this by clicking on the little blue envelope near the top right of the page.
Get back to me when you can.

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