Re: Help! No sound, failing on demand, didn't get this with Sky
Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your TV service lately.
I've been able to locate your account to run some tests on the set top box from our end for you, we're seeing some problems being detected and I'd like to arrange for an engineer to come and take a closer look, if you're available?
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.