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Error 7400

Engineer installed tivo box and Internet Wednesday. After changing the box 5 times we still have the purple error showing. Internet wasn't up and running until Thursday. Engineer advised it was a wiring problem in the area we live. Called today and was advised we need a new box. Engineer due out tomorrow. Not impressed we were promised great things from Virgin and they are not living up to their promises.
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Re: Error 7400

Hi there Hopefully21, 

Firstly I'd like to start by welcoming you to the forums and say that I'm really sorry to hear that you've been experiencing problems with both your broadband and TV since the off. 

I've done some testing from this end and can see that there is another technician due to call out. I am so sorry to hear that things have yet to be resolved. 

Please let me know how everything goes with the technician. 

Apologies once again. 


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