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Tuning in
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Registered: ‎22-05-2016
Message 1 of 2 (38 Views)

Error 319 still

Hi All,

I've been getting error 319 on virtually all sky programs on and off for months, and now it seems to have permanently taken hold. 

For the last week the service status keeps saying Virgin have an engineer working on it. Does anyone on the board know if anyone is actually doing something? - and does anyone know a realistic time scale for it to be fixed? (it just keeps being extended)

Sorry to ask the community, but I'm not getting much of an answer elsewhere. I'm getting to the point of cancelling my contract due to the recent poor service Smiley Sad 

Kindest regards

Simon

 

 

 

Forum Team
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Registered: ‎26-03-2012
Message 2 of 2 (14 Views)

Re: Error 319 still

Hi Simon,

 

Thanks for taking the time to post on the community.

 

There is a known fault (F005236193) where All 4 and Sky content are displaying error code 319.

 

I have looked into this further and the estimated fix time is the 1st of May.

 

Apologies for any inconvenience this is causing at the moment and I hope it's resolved for you soon.

 

Kind regards

 

Rose
Forum Team


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