Er41 is basically a dead box, & a replacement will be required. And don't tell me, its a V+HD box. The up side of these is you have a second recording box for the price of a non-recording box. The down side is all these boxes are refurb units, & some leave the docks with reliability problems. You can either call faults via 150 from your VM landline or mobile (0345 454 1111 from others) or wait here for a Forum Team response. Bear in mind that as it is the weekend, you may not get a response here until Tue/Wed.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile