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Contacing Virgin.

How can I contact the customer service team . I do not have a virgin phone and I have forgotten my account number.

My login no longer works so I cannot access my account details online.

Why do Virgin only use automated phone system. It's very frustrating and not very customer friendly.

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Re: Contacing Virgin.

Hi ghbphotography

Thanks for popping by. It's lovely to have new people joining us on the forums Smiley Happy

You could either contact us via Webchat , or speak to our teams in Customer Care on 0345 454 1111, the teams would be able to clear the security needed to reset the account memorable word with you and support you in doing this with your online account access too.

If you call in, choose option 1  for Care/Billing, and then option 5 for Direct Debits as this wuld route you through to an agent in Care.

Please let us know how you get on.

Kind regards.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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