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Message 1 of 2
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Catch up/On demand

Why is it that my catch up service spends almost half the time being unavailable. It is currently unavailable again as it was yesterday morning and Sunday. This is a regular occurrence which is now unacceptable. I will be contacting you with a view to cancelling my subcription
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Message 2 of 2
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Re: Catch up/On demand

Hi witchy1,


Thanks for coming by Smiley Happy


I'm sorry to hear that you're frequently getting errors when trying to use On Demand.  I'll be happy to help check this out for you.


I have carried out some checks with the box remotely, there is a signal fault that requires an engineer to call out and fix.


I will be happy to arrange this for you so I'll pop all the details in a private message.  (Look for the envelope icon above)

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