We took out a Big Kahuna package with Virgin in November 2015 when we moved house but I absolutely hate it. The box takes forever to switch between menus, lacks any sort of user friendliness and simply isn't a patch on Sky.
We've tried to cancel the contract after receiving the letter about the price rise but they are claiming this was already taken account of when we took out the package so won't let us.
Has anyone got any ideas on how I get rid of this awful system??