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Box Is Stuck On LD:20

Hi, i seem to be having issues with my multi-room box being stuck on LD:20. Having held the down button upon startup this will eventually reach PL:48 before it stalls again.


My main Tivo box works down the stairs without any issues. I have also tried reconnecting the white cable from the box again without any joy, any help would be much appreciated, thanks

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Re: Box Is Stuck On LD:20

Hi there Conaire, 


I'm really sorry to hear that you're having some issues with your additional set top box, and I'd really love to help you out on this. 


I've done some testing from this end and can see that the set top box is struggling to communicate with our servers so I'd like to arrange a technician to call out and investigate further for you. I've sent you a private message in order to get things moving with this, please look to the top left of this page where you'll see a red envelope icon, click on this and you'll see my message.


Many thanks and apologies once more. 



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