Thank you for coming in and posting your comments, I would like to help and seeing as this is your first time, welcome in
I'm sorry to know about the TV services not giving the right channels and the flashing heart. I've been into the account and can see that the TiVo isn't online. With this still off I'd like to send an engineer. I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.