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Registered: ‎20-03-2017
Message 1 of 3 (97 Views)

All TV Channels say I'm ubsubscribed



I have recently subscribed and received my TV box, but after installation, it basically shows all channels greyed out and when I click on them, it says I need to subscribed to that service. literally all channels except the 5 basic BBC channels. Can't access anything else than that.


I have the full house bundle, which means I should have access to lot of channels, as far as I know, so is there something to do to "activate" the channels that I don't know about? I haven't found any way of getting any channel.

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Registered: ‎21-04-2010
Message 2 of 3 (80 Views)

Re: All TV Channels say I'm ubsubscribed

Firstly, have you called to activate the box. If you have then give Customer Services a call as this is usually an issue with your account at Virgin's end.


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


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Registered: ‎04-07-2016
Message 3 of 3 (61 Views)

Re: All TV Channels say I'm ubsubscribed

Hi Nalaria,


Welcome to the Community!


Sorry to hear you've had trouble with this.


I've located your account and I can see you've spoken to our team to get this sorted out. Give us a shout if you need anything else.


All the best! Smiley Very Happy



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