When does a 12 month contract become an 18 month contract, when Virgin says it does that's when. When I moved home last year I agreed a 12 month Sky Switcher Deal which was offered to me and I have email as proof. Only have a month left (or so I thought) so phoned to cancel as have a cracking Sky deal on the table £66.15 per month for everything, TV, Movies, Sport, Top Broadband, Top Phone and multiroom. According to call centre my contract doesn't expire until October 2016 as it has been setup as 18 months, which I never agreed to and never signed anything. Apparently this doesn't matter as it was a verbal agreement. No it wasn't. I am now stuck paying well over £100 per month for the next 6 months (the original deal was £80.23 per month) or pay £240 cancellation fee. Unfortunately by the time this gets resolved, if it ever will the Sky deal offered will have been withdrawn. Complaints to Virgin currently in progress.
Thanks for your post and welcome to the Community. Even though the circumstances aren't great, it sure is good to have you here.
I'm sorry to hear you were under the impression that you were entering into a 12 month contract. Looking at the notes, there was a discount applied for 12 months so unsure if you thought this meant the contract would be 12 months too?
It looks as though we sent out a letter with all the details of the new contract on the 8th April last year. In here it would show as 18 month contract.
I'm sorry that you are wanting to leave us and move back to Sky. Have you spoken with our Relations team to see if there is anything we can do to bring the price down? If not give them a call on 150 / 0345 454 1111. Just be aware that any new deal agreed would result in a new contract
Let me know how it goes.
Kath_F Forum Team
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