Just made my regular call to second line support to see what the current position is.
Very helpful person there told me that they have no estimated fix date on this as yet BUT the December date is when the next software update is scheduled which may, or may not, include a fix for this problem.
If and when I hear anything more I will let you all know.
An exercise in telling callers whatever they think will get them off the phone...? If they're not planning to do anything before Dec, they can compensate us now for partial loss of service up to Dec 2017 can't they?
Years ago when VM first installed our BB they also installed a router which was incapable of handling the BB. An astute Technician discovered this after a few years but VM flatly refused to compensate us! Their reasoning was that we were getting BB and although we were not getting what we paid for they would NOT compensate us! Candidly, I wouldn't let them anywhere near our property but my wife refuses to have SKY because of the requirement for a dish which she refuses to have on our property! Candidly, I am at the end of my tether with this whole business!!
I've just come off the phone with Virgin 2nd line support who have had 'IT' remotely looking at this issue on my V6. According to the update I've been given, this is now registered as a known software fault with the V6 box. I was also told that Virgin have passed the issue to TiVo to address, which will be via a software update, but there is currently no date for when this might be. Not good news!