Menu
Reply
  • 16
  • 0
  • 13
MamaS
On our wavelength
527 Views
Message 91 of 135
Flag for a moderator

Re: V6 suggestions.

Blimey. Someone from Swansea rang me today.

V6 software fault - not news - fix date is now on the system, so the forum team should be able to confirm they have the same information. 

They also say they'll compensate for loss of part of the service when they finally get it fixed, and know how long we've put up with it. 

Date for fix 25 Dec... mmmm, that date rings a bell for some reason... ;-)

  • 13
  • 0
  • 3
josie1968
On our wavelength
507 Views
Message 92 of 135
Flag for a moderator

Re: V6 suggestions.

I won't hold my breath MamaS 😂😂😂
  • 27
  • 0
  • 16
ArferSmith
On our wavelength
444 Views
Message 93 of 135
Flag for a moderator

Re: V6 suggestions.

Just made my regular call to second line support to see what the current position is.

Very helpful person there told me that they have no estimated fix date on this as yet BUT the December date is when the next software update is scheduled which may, or may not, include a fix for this problem.

If and when I hear anything more I will let you all know.

Cheers,

Arthur

  • 84
  • 0
  • 11
auldyin
Dialled in
435 Views
Message 94 of 135
Flag for a moderator

Re: V6 suggestions.

Why in the name of God not all sing from the same hymn sheet?
0 Kudos
Reply
  • 16
  • 0
  • 13
MamaS
On our wavelength
380 Views
Message 95 of 135
Flag for a moderator

Re: V6 suggestions.

An exercise in telling callers whatever they think will get them off the phone...?  If they're not planning to do anything before Dec, they can compensate us now for partial loss of service up to Dec 2017 can't they?

naive of nottingham 😂

0 Kudos
Reply
  • 27
  • 0
  • 16
ArferSmith
On our wavelength
378 Views
Message 96 of 135
Flag for a moderator

Re: V6 suggestions.

I believe that is what the notes against the fault reference said as it took over 20 minutes to get that information from them.

I actually think that they have no idea what the problem is and are still investigating.
0 Kudos
Reply
  • 84
  • 0
  • 11
auldyin
Dialled in
354 Views
Message 97 of 135
Flag for a moderator

Re: V6 suggestions.

Years ago when VM first installed our BB they also installed a router which was incapable of handling the BB.
An astute Technician discovered this after a few years but VM flatly refused to compensate us!
Their reasoning was that we were getting BB and although we were not getting what we paid for they would NOT compensate us!
Candidly, I wouldn't let them anywhere near our property but my wife refuses to have SKY because of the requirement for a dish which she refuses to have on our property!
Candidly, I am at the end of my tether with this whole business!!
0 Kudos
Reply
  • 13
  • 0
  • 3
josie1968
On our wavelength
290 Views
Message 98 of 135
Flag for a moderator

Re: V6 suggestions.

So no update yet from the mysterious VM Forum Team member? 😂😂
  • 5
  • 2
  • 1
Marcop
Tuning in
275 Views
Message 99 of 135
Flag for a moderator

Re: V6 suggestions.

I've just come off the phone with Virgin 2nd line support who have had 'IT' remotely looking at this issue on my V6. According to the update I've been given, this is now registered as a known software fault with the V6 box. I was also told that Virgin have passed the issue to TiVo to address, which will be via a software update, but there is currently no date for when this might be. Not good news!

0 Kudos
Reply
  • 84
  • 0
  • 11
auldyin
Dialled in
263 Views
Message 100 of 135
Flag for a moderator

Re: V6 suggestions.

Only things VM are successful with is extracting hard earned cash from loyal customers and boring us all to death with football piled on football piled on football!
Driving me nuts!!!