Security certificate error message
My mum has just got a v6 box and is unable to view any apps she gets a security certificate message. Scrolling through all the boards I see a number of people had this issue about 3 weeks ago. Anyo...
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TV6 box gave up the ghost and Engineer replaced it....no issues. Then a day later all the Catch Up services no longer work. All go to a screen that says a security problem and that the server cannot identify the virginmedia server address due to incorrect security certificate. Went through all the customer service issues, rebooting box, disconnecting and reconnecting ethernet and wifi.....no success. Engineer dispatched and immediatley he says that he knows of this issue and can't do anything about it as it is an IT issue. That was a week ago and now we are in limbo with nothing changed. No catchup... Been waiting on Chat now for 35 minutes with a message saying we are busier than normal, but get this message EVERY time I try to contact (so why not employ some more staff???). My neighbour (a lawyer) says this is fast approaching breach of contract and that consumer laws can be used...what do I do?
[MOD EDIT: Subject title changed for clarity]
Alan
I have experienced precisely the same and they dont have an answer precisely as you describe
i have once historically tracked down Virgin Media CEO contact details with similar very serious issue shared by many of my virgin media neighbours and it did then get attention
We have had exactly the same experience only been going on for 2 week. We feel we are just banging our head against a brick wall. Would love to know what we can do to get this sorted. Any suggestions?
Same here, my apps went down on the 1/03/2024, after numerous calls to customer services, still broken, also now raised a compliant, about the poor customer, and rude advisors, have to agree, with Alan-B, they have to very close too breach of contract, and I have told them this, I will be looking to leave, and to think they are putting up the costs by 8.8%, without the option leave.
Eventually got a real person on chat after 2 and half hours......still no progress though. Ticket raised P012425086 and apparently someone will contact me in next 48 hrs! So that will take it up to 13 days so far.....
I think they are rolling out a corrupt V6 box image from their replication servers, which is why it is a spotty problem and not all in one area, and why if you have multiple boxes only some get effected.
