Hi, I recently ordered a v6 box online, and was offered 2 delivery/installation dates, which i chose.
I did not receive a confirmation email about installation, so I rang 150 and was told I could not have a v6 because of my package, despite being offered one on my upgrades and offers.
I have VIVID 150 Optical Fibre, XL tv and landline, think its called full house now, I was told that I needed to upgrade to 200mbps at a costs of 7.50 per month which I declined. I'm really disappointed because my tivo box is so slow at doing everything, and youtube/netflix are next to impossible.
I dont think its fair being offered the upgrade online only to be told I carnt have one on my current package.
I don't think that is correct, you only need 100 mbp speed to have the V6. Ring and speak to Retentions - it's the 'I am thinking of leaving' option. You will get a straight and correct answer from them.