I have today spoken to customer services with regards to upgrading my current package to now accommodate my new smart 4k tv and i was not impressed with being told I would have to pay a £99.95 installation fee along with a £14.99 activation fee to do this! I thought there would be some loyalty credit in there after being a customer for over 7 years but it would seem not. I'm more than happy with the monthly increase i would have to upgrade but not these extra costs upfront. I will be sad to leave virgin media as i have never had any problems with them but it would seem other providers do offer similar/same packages for much less.
Has anyone else had this problem with these fees before?
If you've never rung in to renegotiate your package price then it's likely you're paying over the odds and could get a reduced monthly rate by switching. This may well offset the cost of the box and then some.
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