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Getting 2 red lights coming on, on the front of V6 box

Hi, I'm new to virgin. Had my install on Saturday. Ive got 2 red lights on my V6 box one light is 2 arrows and the other is a wi-fi symbol.  In the settings it says I'm not connected to the internet.It fails the first network test. I'm on the 200 meg service but when I run speed tests I'm getting 10 meg. Speed is good in the day time, but low after 4pm.

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Re: Getting 2 red lights coming on, on the front of V6 box

Hi duster


I'm sorry for the problems you're experiencing with your TV service recently.


I've located your account and can see that there was recently an outage which would have caused these issues. I've located your account to run some tests on the set top box from our end and I'm not seeing any errors at the moment. 


I hope that means that things have improved and your TV service is working as it should? 


Look forward to hearing from you


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