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Registered: ‎16-06-2012
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Error s102, unable to acquire channel info


I just installed my new v6 box but it's failing when it tries to fetch the channel list. It stays at 33% for about 5 mins then gives the s102 error, unable to acquire channel information.

I've read it relates to incorrect serial numbers so i called tech support who confirmed that wasn't the case and arranged for an engineer visit in 10 days time.

So I'm wondering whether anyone on here has any idea what the problem could be or how to fix it? I know the support here is generally better than the phone lines.

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