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Registered: ‎04-04-2017
Message 1 of 2 (55 Views)

Always freezing

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Does anyone else's V6 always crash I'm on my second V6 box within 7 months an it always freezes
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Registered: ‎09-03-2011
Message 2 of 2 (19 Views)

Re: Always freezing

Hi jm85,

Thanks for coming by.

I am sorry to hear that you're continuing to experience disruption with the TV service.  I'd like to help and have a look at this for you.

Can you please let me know exactly what is happening and when it happens?

* Is the picture freezing/pixelating?

* Does the freezing happen when you're changing channels, navigating the menus?

* Does a reboot fix the issue (Even if it's only a temporary fix)?

If you can let me know more about the fault I can help further.

Collette.


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