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Deleting Prime App

My prime app on the TV is logged into my exhusband.I want to delete it/re-install or log out of his account and in with mine but as soon as you click on the app it automatically logs into his new family's account! (Hadnt logged in since he left it se...

Holly9 by • Tuning in
  • 660 Views
  • 5 replies
  • 0 kudos

CS2000 fault code

I have been having issues with recording, watching previously recorded films/programmes, pausing and rewinding anything. I keep getting the error code CS2000. Engineer said it was a signal issue but still not fixed! is this a common fault? How long d...

MrGrb79 by • Joining in
  • 547 Views
  • 5 replies
  • 0 kudos

360 Box Output Flickering

I have a brand new 360 box and the tv output keeps flickering. I have tried three different HDMI cables and am still getting the same issues.

lewchan by • Joining in
  • 1827 Views
  • 6 replies
  • 0 kudos

Error CS2511 Playback not possible

I'd like to watch the NFL match replays (Sky Sports Mix) which are shown as being available (in the guide on the TV box or iPhone app) but whenever I try to play them it shows 'playback not possible' and error code CS2511.I've little appetite to call...

g0akc by • Problem sorter
  • 2688 Views
  • 31 replies
  • 0 kudos

Resolved! Kangaroo Remote Control

I wonder if anyone can help me. Recently one of my 360 remote controls has started to behave like a kangaroo. When using the direction buttons - the four grouped around the central OK button - the cursor jumps about and it becomes difficult to select...

thrice by • Fibre optic
  • 310 Views
  • 1 replies
  • 0 kudos

Cannot unpair 360 remote from TV

It is driving me mad that if I close my virgin box my tv goes off as well. I watch apps not available on Virgin. Also if my TV goes into standby the only option is to turn off and start all over again turning on my virgin box that I can only do by pr...

SW666 by • Joining in
  • 310 Views
  • 2 replies
  • 0 kudos

How do I check if engineer is coming?

I am due an engineer visit today to have a second TV box installed in the but when I check on the app there are no appointments booked. Should I be concerned?  I know there's still plenty of time, but my husband has taken the afternoon off and I just...

Melvin67 by • Joining in
  • 284 Views
  • 1 replies
  • 0 kudos

Why is there so many issues with virgin 360 recordings

There is so many issues with virgin tv360. When you go to recordings it only shows part of them unless you select all recordings. Also if set series link then it records repeats. You can't change this and the only way to delete them is to record them...

Dolby Atmos Sky uhd channel

Darts on now not in Dolby Atmos.Last night semi-finals were in Dolby atmos.Once again I ask are virgin technicians to blame or are sky mugging virgin off by not allowing the feed.I just wish someone in the know could explain this, it is so unpredicta...

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