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password for my mobile

For some reason my mobile is asking for a password and I am limited to emergency calls I don't recall  to have been asked to set one up let alone enter one. Any is advice is most welcome. I've done the usual remove, restart but it has made no difference.

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Re: password for my mobile

Hi ricky170m,


Welcome to the Community Forum, sorry to hear that you aren't able to use your mobile due to the password requirement. Apologies for the delay in getting back to you.

If you don't know what the password is that's been set on the mobile, usually the only other option would be to factory reset your device, as we can't advise you what password has been used on the handset. Just be aware that a factory reset will remove stored data on the phone, which can't be recovered if it hasn't been backed up.

For further support, check out our online help pages: Help & Support Mobile, just click on Phone Support for your device.


Kind regards,

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